Frequently Asked Questions

Our sign up process is quick and easy. Simply click Join Now on any of our website pages and follow the step-by-step instructions on the screen. 

We’ve tried to ensure that the Sign Up process is as simple and user-friendly as possible - if you experience problems, please contact us via email at [email protected]. Our Customer Support team will work with you to resolve any problems you may encounter.

We are required by law to have confirmation of identifying details in order to accept you as a customer. All your information is protected according to our published Privacy Policy.

Depending on the law of your country, you may not be allowed to play at our casino. As a result, certain countries and their associated phone prefixes are not available for selection during sign up. 

If you are a resident of - or temporarily located in - a restricted country, you should not attempt to sign up for an account.

Vasy Casino supports a number of currencies that are commonly used by the majority of our customers, including Euro, American Dollar, British Pound, Norwegian Kroner, Swedish Krona and Russian Ruble. 
If your currency is not available, you can opt to use an alternative currency. 

Please note that your partner bank may charge a handling fee if it is situated in a country where we do not hold a bank account.

Due to fluctuations in currency conversion rates, we do not offer the facility to change the currency of your account. 

In exceptional circumstances, however, we will offer you the option of closing your original account and opening a new one in your preferred currency. Please note that this is an exception to our general Terms and Conditions and you will therefore need to do this together with our Support Team. 

Please send an email to [email protected] from the email address you registered on your account and include a copy of your ID for verification purposes.

Click on the ‘Forgot my password’ link on the home page. 

On the Password Retrieval page, enter your Username and email address, and we will send you an email with further instructions.

You can change your personal details in the My Account section when you are logged in. Here you can update your password, email address, phone number, and time and date settings. You can also opt out of receiving newsletters. 

If you would like to change any other registered personal details, please send an email to [email protected], tell us the changes you’d like and include a copy of your ID.

You can opt out of receiving newsletters in the My Account section, under Personal Preferences. Do this by deselecting the option “Please send periodic special customer offers”. 

Please be aware that we may still contact you with information to help you with the maintenance of your account. 

You can also unsubscribe from these emails by clicking on the Unsubscribe option in the footer of any marketing emails you receive.

IBAN stands for International Bank Account Number. IBANs were introduced to standardise the identification of bank accounts internationally. Your existing bank sort code and account numbers haven't been replaced - your IBAN is just an internationally recognised format of your bank details. You can find your relevant IBAN on your account statement. It usually starts with two letters indicating the country where your account is domiciled. The format and length of an IBAN varies from country to country. You will typically find this number printed on your bank statement.

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